PROVIDER SUPPORT

Support for physicians, clinics, and authorized representatives.

Use this page for ProfileMD profile corrections, verification questions, physician profile approval, clinic onboarding support, and secure workflow planning questions. This page is not for patient medical inquiries.

Request profile support List your practice

Physician-controlled profiles No reviews, ratings, or rankings Public pages do not collect PHI Secure workflows stay clinic-approved

Important Safety Notice

Provider Support is for professional and administrative ProfileMD matters only. Do not submit patient medical information. ProfileMD does not provide appointment booking, referrals, diagnosis, treatment, triage, prescriptions, or emergency response. Patients should contact their clinic directly. For emergencies, call 911 or go to the nearest emergency department.

SUPPORT CAPABILITIES

What Provider Support can help with

We provide administrative assistance for physician-controlled public information profiles and secure workflow mapping.

1. Profile corrections

Update physician name, title, specialty details, clinic locations, public profile wording, contact details, and approved public links.

2. Profile approval

Physicians, clinics, or authorized representatives can request activation, status reviews, or approval of public profile listings.

3. Verification questions

Get support with profile verification status, source audits, public-source previews, approved badges, or correction reviews.

4. Secure button questions

Clarify destination configurations, secure button statuses, secure workflow mapping rules, and clinic activation requirements.

5. Clinic onboarding

Access administrative support for founding physician profiles, clinic rollouts, clinic group pricing, and setup workflows.

6. Privacy or data requests

Route inquiries concerning data privacy boundaries, consent, and user requests to our privacy contact. privacy@profilemd.health.

BOUNDARIES

What Provider Support cannot do

To maintain strict safety and regulatory compliance, ProfileMD does not participate in clinical workflows or patient care support.

Not supported here

Answer patient medical questions
Book patient appointments
Process clinical referrals
Renew patient prescriptions
Provide diagnosis or treatment
Triage urgent concerns
Receive patient medical information
Manage emergency requests
Access clinic-owned secure systems unless separately authorized and documented

ROUTING TABLE

Contact Routing Directory

Ensure your inquiry is routed to the correct department or system.

Inquiry Type / Context	Action / Routing Destination
Physician/clinic onboarding	physicians@profilemd.health
Profile corrections/support	support@profilemd.health
Privacy/data requests	privacy@profilemd.health
General administrative inquiries	hello@profilemd.health
Emergency or urgent medical concern	Call 911 or go to the nearest emergency department. Do not contact ProfileMD for emergencies.
Patient care-specific questions	Contact the clinic directly using approved patient portals, booking links, or clinic phone lines.

ACCURACY CHECKLIST

Before requesting a profile correction

Providing these details upfront helps our support team verify identity and process factual listings quickly.

Do not include patient medical information such as names, health card numbers, diagnoses, symptoms, medications, test results, referrals, prescriptions, or appointment requests.

Correction Request Elements

Physician or clinic name
Role or authorization status
Profile URL if available
Exact field needing correction
Correct public information details
Source or confirmation where available
Whether the request is urgent from an administrative accuracy perspective
No patient medical information is included

WORKFLOW BOUNDARIES

Secure workflow support requires clinic approval

ProfileMD can help organize public-facing workflow maps and button labels, but secure destinations must be approved, configured, owned, and monitored by the clinic. A public profile or verification status does not mean secure buttons are active.

Secure Workflows Secure Button Library

Software Boundaries

All clinical messaging systems, booking portals, and EMR records reside in secure environments owned by the clinic or licensed third parties, not ProfileMD.

STEPS

What happens after you contact support

Review of request details

ProfileMD reviews the professional context and verify details.

Request clarification

We may request clarification about authorization, profile URL, or clinic context.

Update or scope request

ProfileMD updates, routes, or scopes the profile or secure workflow map.

Confirm next steps

We confirm the next step through the professional contact channel.

Need help with a ProfileMD physician or clinic profile?

Use the right support channel so ProfileMD can route your request safely and professionally.

Email support Contact ProfileMD List your practice